Privacy Policy

Effective Date: March 1, 2026

Welcome to Matchbook Casino. Your privacy is important to us, and we are committed to protecting your personal data in compliance with the UK General Data Protection Regulation (UK GDPR) and other applicable data protection laws. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1. Information We Collect

We collect various types of information in order to provide and improve our services, including:

Personal Identification Information: name, date of birth, email address, postal address, phone number, and other similar contact data.
Account Information: username, password, transaction history, and account preferences.
Payment Information: credit/debit card details, bank account information, and other payment data necessary for processing transactions.
Technical Data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
Usage Data: information about how you use our website, products, and services.
Marketing and Communications Data: your preferences in receiving marketing from us and your communication preferences.

2. How We Use Your Information

We use the information we collect for various purposes, including:

To provide, operate, and maintain our services;
To verify your identity and comply with legal obligations, including anti-money laundering and age verification;
To process your transactions and send you related information, including confirmations and invoices;
To communicate with you, including responding to your inquiries and providing customer support;
To send you promotional materials and offers, subject to your marketing preferences;
To detect, prevent, and address fraud, security issues, and other illegal activities;
To improve our website, services, and user experience;
To comply with applicable laws and regulations.

3. Legal Basis for Processing Your Data

We process your personal data based on the following legal grounds:

Consent: where you have given us explicit permission;
Contractual necessity: to perform our contract with you;
Legal obligation: to comply with applicable laws and regulations;
Legitimate interests: for our business purposes, such as fraud prevention and service improvement, provided these do not override your rights.

4. Sharing Your Information

We do not sell your personal data. We may share your information with:

Service Providers: third parties who perform services on our behalf, such as payment processors, IT service providers, and marketing agencies;
Regulatory Authorities: where required by law or to comply with legal processes;
Affiliates and Partners: for operational purposes and marketing, subject to your consent where required;
Fraud Prevention Agencies: to detect and prevent fraud and other illegal activities.

5. International Transfers

Your information may be transferred to, and processed in, countries outside the UK. We ensure that appropriate safeguards are in place to protect your personal data in accordance with UK GDPR requirements.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including to comply with legal, regulatory, tax, accounting, or reporting requirements.

8. Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

The right to access your personal data;
The right to rectification of inaccurate or incomplete data;
The right to erasure ("right to be forgotten") in certain circumstances;
The right to restrict processing;
The right to data portability;
The right to object to processing;
The right to withdraw consent at any time, where processing is based on consent;
The right to lodge a complaint with a supervisory authority, such as the Information Commissioner's Office (ICO).

To exercise any of these rights, please contact us at the details provided below.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website, analyse usage, and deliver personalised advertising. You can manage your cookie preferences through your browser settings. For more information, please see our Cookie Policy.

10. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children under 18. If we become aware that we have collected personal data from a child under 18, we will take steps to delete such information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. We encourage you to review this page periodically. The updated policy will be effective as of the date indicated at the top of this page.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Matchbook Casino Data Protection Officer
123 Casino Street,
London, UK, SW1A 1AA
Email: [email protected]
Phone: +44 20 7946 0123

For more information about your data protection rights or to file a complaint, you may also contact the Information Commissioner's Office (ICO) at https://ico.org.uk.