Responsible Gambling

At Matchbook Casino, we are committed to providing a safe and responsible gambling environment for all our players. We believe that gambling should be an enjoyable form of entertainment, and we take our responsibility to promote responsible gambling practices seriously.

Our Commitment

Matchbook Casino is licensed and regulated by the UK Gambling Commission (License Number: 000-039372-R-319367-001) and adheres to all responsible gambling requirements set forth by UK legislation. We are dedicated to preventing gambling-related harm and supporting our customers in maintaining control over their gambling activities.

Gambling Responsibly

Gambling should always be viewed as a form of entertainment, not as a way to make money or solve financial problems. Here are some key principles for responsible gambling:

Only gamble with money you can afford to lose
Set time and money limits before you start playing
Never chase your losses
Take regular breaks from gambling
Don't gamble when you're upset, depressed, or under the influence of alcohol or drugs
Keep gambling in perspective - it's just one form of entertainment among many

Tools to Help You Stay in Control

We provide various tools to help you manage your gambling activity:

Deposit Limits

Set daily, weekly, or monthly deposit limits to control how much money you can deposit into your account. These limits can be decreased immediately but increases require a 24-hour cooling-off period.

Loss Limits

Set limits on how much you can lose over a specific period. Once reached, you won't be able to continue gambling until the limit resets.

Session Time Limits

Control how long you spend gambling by setting session time limits. You'll receive notifications when your time is nearly up.

Reality Checks

Receive pop-up reminders showing how long you've been playing and how much you've spent during your session.

Self-Exclusion

If you need to take a break from gambling, you can self-exclude from your account for periods ranging from 24 hours to permanently. During self-exclusion, you won't be able to access your account or receive promotional materials.

Underage Gambling Prevention

Matchbook Casino has a zero-tolerance policy towards underage gambling. We use advanced age verification systems and regularly monitor accounts for suspicious activity. It is illegal for anyone under 18 to gamble on our platform.

Signs of Problem Gambling

Problem gambling can affect anyone. Here are some warning signs to watch for:

Spending more time or money gambling than you can afford
Lying about gambling activities or hiding them from family and friends
Feeling anxious or irritable when not gambling
Chasing losses with bigger bets
Neglecting work, family, or other responsibilities to gamble
Borrowing money to gamble
Feeling guilty or depressed about gambling

Getting Help

If you're concerned about your gambling or that of someone you know, help is available. Contact one of these organizations:

GamCare

Free, confidential advice and support for anyone affected by gambling problems.

Phone: 0808 8020 133 (24/7 helpline)
Website: www.gamcare.org.uk
Live Chat: Available on their website

Gamblers Anonymous

A fellowship of men and women who share their experience, strength, and hope to solve their common problem and help others recover from gambling addiction.

Phone: 020 7384 3040
Website: www.gamblersanonymous.org.uk

BeGambleAware

The leading charity in Britain committed to minimizing gambling-related harm.

Website: www.begambleaware.org

Gordon Moody Association

Provides residential treatment and support for people with gambling problems.

Phone: 01384 241292
Website: www.gordonmoody.org.uk

GAMSTOP

GAMSTOP is a free service that allows you to self-exclude from all online gambling companies licensed in Great Britain. If you choose to self-exclude through GAMSTOP, you will be prevented from using gambling websites and apps run by companies licensed by the UK Gambling Commission.

To register with GAMSTOP, visit: www.gamstop.co.uk

Third-Party Blocking Software

You can also use third-party software to block access to gambling websites:

Gamban - Blocks gambling websites and apps across all your devices
Qustodio - Parental control software that can block gambling sites
Net Nanny - Internet filtering software

Contact Us

If you have any questions about responsible gambling or need assistance with any of our responsible gambling tools, please contact our Customer Support team:

Email: [email protected]
Live Chat: Available 24/7 on our website
Phone: +44 20 3808 8508 (Monday to Friday, 9:00 AM - 6:00 PM GMT)

Regular Review

We regularly review and update our responsible gambling policies and procedures to ensure they remain effective and in line with industry best practices and regulatory requirements. This page was last updated on March 15, 2026.

Remember: When the fun stops, stop.